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has been cited by the following article:

• TITLE: An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms

  AUTHORS: B. N. Malar Selvi, J. Edwin Thomson

  KEYWORDS: Word of Mouth, Integrated Marketing Communication, Customer Relationship

  JOURNAL NAME: Intelligent Information Management, Vol.8 No.5, September 30, 2016

  ABSTRACT: This study discusses on the communication method followed by most of the brands called. “Electronic Word of Mouth” in a short form is called as eWOM in order to reach the customers effectively in a short span. Social media having become a new hybrid component of integrated marketing communication allows the brands to establish strong relationship with the customers. With the establishment of customer relationship online, the brands create a platform for the customers to discuss about the product features, quality, price and write a review about the product online. This research analyses about the social media and its impact in spreading the messages about the brands to the end customers and the impact of gender, age groups, income, designation and the demographic details of the customers in trusting the information that is spread through electronic media and the level at which the eWOM helps the customers to select the brand.