TITLE:
Emotional Labor between Supervisors and Subordinates: Literature Review and Future Research
AUTHORS:
Meng Li, Linli Liang
KEYWORDS:
Emotional Labor, External Customers, Internal Customers, Leadership Behavior, Positive Leadership
JOURNAL NAME:
Open Journal of Business and Management,
Vol.4 No.1,
January
25,
2016
ABSTRACT: This paper discusses the trend of the emotional labor research object from the external customers
to the internal customers of the organization, and separately reviews the study of subordinates’
emotional labor on supervisors and the study of supervisors’ emotional labor on subordinates.
Finally, the paper identifies several future research directions, including the measurement of
emotional labor between supervisors and subordinates, the research of the relationship between
positive leadership behavior and subordinates’ emotional labor, and the integrated research between
supervisors’ and subordinates’ emotional labor.