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F. Calisira and F. Calisir, “The Relation of Interface Usability Characteristics, Perceived Usefulness, and Perceived Ease of Use to End-User Satisfaction with Enterprise Resource Planning (ERP) Systems,” Computers in Human Behavior, Vol. 20, No. 4, 2004, pp. 505-515. doi:10.1016/j.chb.2003.10.004

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