K. Hale, “Measuring Organizational Effectiveness and Bu siness Performance in Firms Implementing Total Quality Management,” International Journal of Manufacturing Technology and Management, Vol. 8, No. 4, 2006, pp. 355-378. doi10.1504/IJMTM.2006.009244 - References

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K. Hale, “Measuring Organizational Effectiveness and Bu siness Performance in Firms Implementing Total Quality Management,” International Journal of Manufacturing Technology and Management, Vol. 8, No. 4, 2006, pp. 355-378. doi:10.1504/IJMTM.2006.009244

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