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has been cited by the following article:

• TITLE: Insights into B2C E-Commerce Quality Using ISO 25010

  AUTHORS: Antonia Stefani, Eleni Vamvatsikou, Bill Vassiliadis

  KEYWORDS: Electronic Commerce, Software Quality, Business to Consumer, Targeted Software Design, ISO 25010

  JOURNAL NAME: Journal of Software Engineering and Applications, Vol.16 No.11, November 30, 2023

  ABSTRACT: This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 series and ISO 20000 standards, this framework specifically addresses challenges inherent to e-commerce. By establishing business-relevant KPIs, the framework ensures that ongoing improvement initiatives resonate with the company’s strategic goals. Additionally, the paper presents a Dynamic Bayesian Network model as a hands-on tool for implementing the framework within e-commerce organisations.