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https://doi.org/10.1016/S0263-2373(02)00101-9

has been cited by the following article:

• TITLE: Services Typology from the Perspective of the Labour Process, Including the User as a Production Component

  AUTHORS: Leonel Corona-Treviño

  KEYWORDS: Service Innovation, Customization, Customer-Driven Manufacturing, User Involvement, Service Typology

  JOURNAL NAME: Open Journal of Business and Management, Vol.11 No.5, September 19, 2023

  ABSTRACT: The user (consumer/client) is increasingly involved in production and innovation processes. This phenomenon is changing the way we look at innovation. Therefore, two changes are at play: on the one hand, the joining of goods and services innovations in a common framework, and on the other, linking them with consumer participation. These approaches allow us to derive a service-goods-user typology according to the different kinds of production. So, another element must be added to the historical production organizations: artisanal, manufacturing, industrial, informatics, scientific, and customization. The method consists of the evolution of those productive organizations based on tools, machinery, energy, information and science, and customer participation. Even if they are present since the artisanal production, an unfold of productivity began with the industrial revolution, separating itself into machinery and energy. Then, there came the computer and scientific revolutions. Different services and goods are correlated with each stage of organizational production increasing, in this context, customization and user involvement.