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Sinha, S. K., Mukhopadhyay, S., Upadhyay, P., Dwivedi, Y. K., Bhattacharyya, S., Paul, M., & Bhattacharyy, A. K. (2023). Challenges and Opportunities in IT Transformation of Public Service Delivery: Case of India Post. Transforming Government: People, Process and Policy, 17, 134-146.
https://doi.org/10.1108/TG-04-2022-0053

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