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Anabila, P., Ameyibor, L.E.K., Allan, M.M. and Alomenu, C. (2022) Service Quality and Customer Loyalty in Ghana’s Hotel Industry: The Mediation Effects of Satisfaction and Delight. Journal of Quality Assurance in Hospitality and Tourism, 23, 748-770.
https://doi.org/10.1080/1528008X.2021.1913691
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