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Shin, C. S., Hwang, G. S., Lee, H. W., & Cho, S. R. (2015). The Impact of Korean Franchise Coffee Shop Service Quality and Atmosphere on Customer Satisfaction and Loyalty. Asian Journal of Business Environment, 5, 47-57.
https://doi.org/10.13106/eajbm.2015.vol5.no4.47.

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