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has been cited by the following article:

• TITLE: Vehicle Fleet Management Practices and Service Delivery in State Owned Enterprises in Zimbabwe

  AUTHORS: John Promise Chiparo, Marian Tukuta, Michael Musanzikwa

  KEYWORDS: Fleet, Service Delivery, Management, State-Owned Enterprises

  JOURNAL NAME: Journal of Transportation Technologies, Vol.12 No.2, March 4, 2022

  ABSTRACT: The main objective of the study was to examine the influence of vehicle fleet management practices on service delivery in State-Owned Enterprises (SOEs) in Zimbabwe. The study adopted a pragmatism research philosophy together with a mixed method research paradigm. In addition, structured questionnaires were distributed to 344 respondents drawn from 86 SOEs. Stratified and purposive sampling was used. Descriptive statistics were calculated using Statistical Package for the Social Science (SPSS) version 20. Exploratory factor analysis (EFA) was done on all items of the study while research hypotheses were tested using Structural Equation Modelling (SEM) in AMOS version 21. The study concluded that vehicle maintenance, fuel management, driver management and vehicle replacement positively influence service delivery. In addition, the study also established that Information and Communication Technologies (ICTs) moderate the influence of vehicle fleet management practices on service delivery. The study recommended that there is need for regular driver training and vehicle programs encompassing electronic spares tracking.