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https://pezzottaitejournals.net/pezzottaite/2015_IJLSCMP_PAGE_OF_CONTENTS_V4N1_ JANUARY_MARCH.php

has been cited by the following article:

• TITLE: Business Practices and Customers Satisfaction among Motorcycle Dealers in General Santos City

  AUTHORS: Mylene M. Turco, Roel D. Juevesa, Arvin T. Galigao

  KEYWORDS: Business Practices, Customer Satisfaction, Motorcycle Dealers, General Santos City, Philippines

  JOURNAL NAME: Open Journal of Business and Management, Vol.9 No.1, January 29, 2021

  ABSTRACT: This study aimed to determine the significant relationship between business practices and customers satisfaction among motorcycle dealers in General Santos City, Philippines. The descriptive survey and correlational design were used to employ quantitative data. The data were gathered through the survey questionnaire from eight (8) managers and forty (40) customers of the identified motorcycle dealers who were selected through purposive sampling. The data gathered were analyzed through weighted mean and Pearson (r) Coefficient Correlation. The findings of the study generally revealed that there is a significant relationship between business practices and customers satisfaction. Therefore, the null hypothesis that there is no significant relationship between business practices and customers satisfaction is rejected. Given the overall results, the study recommends sustaining the business practices in order to maintain the current level of customers satisfaction.