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https://doi.org/10.1007/978-94-017-1132-6_6

has been cited by the following article:

• TITLE: Conflict De-Escalation: Workplace Training

  AUTHORS: Richard Skiba

  KEYWORDS: Workplace Violence, De-Escalation, Conflict, Training, Managing Aggression

  JOURNAL NAME: Open Journal of Social Sciences, Vol.8 No.7, July 15, 2020

  ABSTRACT: This paper considers the use of de-escalation techniques to manage aggressive behaviours such as challenging behaviours, behaviours of concern, verbal abuse, threats and threatening behaviours, and physical assault from a workplace perspective. The techniques are presented as training requirements for a program to develop competency and confidence in de-escalation practices. Training in this area should cover a range of performance and knowledge requirements inclusive of sources of anger and aggression and how they can lead to violence, undertaking situational risk assessment, use of de-escalation techniques, and self-care.