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Harris, E.G., Artis, A.B., Walters, J.H. and Licata, J.W. (2006) Role Stressors, Service Worker Job Resourcefulness, and Job Outcomes: An Empirical Analysis. Journal of Business Research, 59, 407-415. https://doi.org/10.1016/j.jbusres.2005.06.003
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