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Bevan, H., Westwood, N., Crowe, R. and O’Connor, M. (2007) Lean Six Sigma: Some Basic Concepts. NHS Institute for In-novation and Improvement.
https://www.england.nhs.uk/improvement-hub/wp-content/uploads/sites/44/2017/11/Lean-Six-
Sigma-Some-Basic-Concepts.pdf

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