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Polese, F., Tommasetti, A., Vesci, M., Carrubo, L. and Troisi, O. (2016) Decision-Making in Smart Service Systems: A Viable Systems Approach Contribution to Service Science Advances. International Conference on Exploring Service Science, Bucharest, 25-27 May 2016, 3-14.
https://doi.org/10.1007/978-3-319-32689-4_1

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