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Chanpanit, T. and Udomsakdigool, A. (2015) Workforce Planning for Single Call Center with Service Level Agreement. In: Kachitvichyanukul, V., Sethanan, K. and Golinska-Dawson, P., Eds., Toward Sustainable Operations of Supply Chain and Logistics Systems. EcoProduction (Environmental Issues in Logistics and Manufacturing), Springer, Cham, 521-533.
https://doi.org/10.1007/978-3-319-19006-8_36

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