TITLE:
The Importance of Communication among the Members of the Nursing Team
AUTHORS:
Lucas Warmling, Patricia Alves de Souza
KEYWORDS:
Communication, Nursing
JOURNAL NAME:
Creative Education,
Vol.9 No.6,
May
31,
2018
ABSTRACT: In 2013, the Brazilian Ministry of Health instituted the National Patient Safety Program (“PNSP”). One of the priorities of the Program is to propose and validate protocols, guides and manuals aimed at patient safety in different areas, one of which is communication concerning the health services environment. The hospital performs actions in tertiary care and the interpersonal communication of the nursing team demands a lot of attention and care, since it is a fundamental instrument in order to help the recovery of the patient. With a basis in this, the present work aims to identify the perceptions regarding the forms of communication of the members of the nursing team, the elements that interfere in this communication and to discuss the importance of the communication process among the nursing teams. This is a qualitative and descriptive research carried out from a questionnaire applied to nursing professionals of a small hospital in the Brazilian state of Santa Catarina. There is a lack of communication and we noticed that the interaction among the members of the nursing team and the participation of the health institution must be improved in order to achieve a better teamwork. This improvement can be applied not only during the work process, but also through lectures, meetings and fellowship encounters. The communication occurs through an active participation of two or more individuals in the relevant process and such relationship may facilitate the practice of humanization. Communication subsidizes interpersonal relationships that, in turn, interact with nursing art, which is the process of science and care.