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Pan, C., Zhang, D., Kon, A.W., Wai, C.S. and Ang, W.B. (2015) Patient Flow Improvement for an Ophthalmic Specialist Outpatient Clinic with Aid of Discrete Event Simulation and Design of Experiment. Health Care Management Science, 18, 137-155.
https://doi.org/10.1007/s10729-014-9291-1
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