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Varinli, I. and Cakir, A. (2004) Hizmet kalitesi, deger, hasta tatmini ve davranissal niyetlerar asindaki iliski-Kayseri’ de poliklinik hastalarina yonelik bir arastirma. [Relationships among the Service Quality, Patient Satisfaction, Perceived Value, and Behavioral Intentions-Research towards to the Polyclinic Patients in Kayseri.] Erciyes Universitesi Sosyal Bilimler Enstitusu Dergisi, 2, 33-52.

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