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Papatya, G., Papatya, N. and Hamsioglu, A.B. (2012) Saglik Isletmelerinde Algilanan Hizmet Kalitesi ve Hasta Memnuniyeti: Iki Ozel Hastanede Karsilastirmali Bir Arastirma. [Perceived Service Quality and Patient Satisfaction in Healthcare Organizations: A Comperative Research in Two Private Hospitals.] Kirikkale Univ. Social Sciences. Inst., 2, 87-108.

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