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Lehtinen, U. and Lehtinen, J.R. (1982) Service Quality: A Study of Quality Dimensions. Working Paper. Service Management Institute, Helsinki.
has been cited by the following article:
TITLE: Research on a Relationship between Patient Satisfaction and Medical Services in State Health Organizations
AUTHORS: Alisardar Mammadov, Rahim Gasanov
KEYWORDS: Service Quality, Medical Services, Patient Satisfaction
JOURNAL NAME: American Journal of Industrial and Business Management, Vol.7 No.11, November 30, 2017
ABSTRACT: This research has been applied to the patients who were getting treatment in a state hospital and the perception of patients about hospital services and satisfaction has been examined. The 150 applied surveys were created using the SERFPERF scales and interviewed and implemented by the patients. As a result of the analysis, it was found that there is a positive relationship between medical service and patient satisfaction: Pre-service and physical services and examination services have a meaningful impact on patient satisfaction.
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