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Labarere, J., Francois, P., Auquier, P., Robert, C. and Fourny, M. (2001) Development of a French Inpatient Satisfaction Questionnaire. International Journal for Quality in Health Care, 13, 99-108.
https://academic.oup.com/intqhc/article-lookup/doi/10.1093/intqhc/13.2.99

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