Rupp, D.E. and Spencer, S. (2006) When Customers Lash Out: The Effects of Customer Interactional Injustice on Emotional Labor and the Mediating Role of Discrete Emotions. Journal of Applied Psychology, 91, 971-978. https://doi.org/10.1037/0021-9010.91.4.971
has been cited by the following article:
Related Articles: