Olsson, L.E., Friman, M., Pareigis, J. and Edvardsson, B. (2012) Measuring Service Experience: Applying The Satisfaction with Travel Scale in Public Transport. Journal of Retailing and Consumer Services, 19, 413-418.
http://dx.doi.org/10.1016/j.jretconser.2012.04.002

has been cited by the following article: