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Balthazard, P. A., Cooke, R. A., & Potter, R. E. (2006). Dysfunctional Culture, Dysfunctional Organization: Capturing the Behavioral Norms That Form Organizational Culture and Drive Performance. Journal of Managerial Psychology, 21, 709-732.
http://dx.doi.org/10.1108/02683940610713253

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