Zapf, D. (2002) Emotion Work and Psychological Well Being A Review of the Literature and Some Conceptual Considerations. Human Resource Management Review, 12, 237-268. - References

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Zapf, D. (2002) Emotion Work and Psychological Well Being: A Review of the Literature and Some Conceptual Considerations. Human Resource Management Review, 12, 237-268.
http://dx.doi.org/10.1016/S1053-4822(02)00048-7

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