Rüttimann, B.G., Fischer, U.P. and Stöckli, M.T. (2014) Leveraging Lean in the Office: Lean Office Needs a Novel and Differentiated Approach. JSSM, 7, 352-360.
http://dx.doi.org/10.4236/jssm.2014.75032

has been cited by the following article:

• TITLE: Reasons for Operational Excellence Deployment Failures and How to Avoid Them

  AUTHORS: Bruno G. Rüttimann, Martin T. Stöckli

  KEYWORDS: Operational Excellence, Lean, Six Sigma, OPEX Deployment

  JOURNAL NAME: Journal of Service Science and Management, Vol.8 No.4, August 24, 2015

  ABSTRACT: Globalization of business accompanied with increased margin squeeze has been leading many companies in western Europe during the last decade to deploy substantial Operational Excellence (OPEX) programs to remain competitive. Mainly proven Six Sigma and Lean techniques for quality and process improvement have been adopted however with variable lasting success. What are the reasons for success or failure? Which are the applied approaches? What are the circumstances leading to the outcome? This paper shows that management competence as well as the selected approach is decisive for success or failure. In addition, an optimized deployment approach to achieve a sustainable implementation of the OPEX program is presented.