TITLE:
Social Context Representation in Product-Service Systems with Internet of Things
AUTHORS:
Yongse Kim, Kumiko Suzuki
KEYWORDS:
Product-Service Systems, Service Design, Internet of Things, Social Context, Service Innovation
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.3 No.7,
July
14,
2015
ABSTRACT:
A Product-Service Systems (PSS) is composed
of service and product element to provide values for relevant stakeholders. A typical
service interaction involves providers and receivers, and respective values are
provided in a social interaction. When service channel is supported by physical
touchpoints, receivers will interact with products, which may interact with
providers. Thus, in PSS, various kinds of interactions occur in diverse social
contexts. These social contexts can be repre- sented using graphs where nodes
represent stakeholders and product touchpoints and attributed edges represent
the interaction. Interaction among products as well as that of human stakeholders
and that of human and product touchpoint can be described using such a
graph-based representation. In designing and operating PSS with internet of
things, social context representations could be used in analyzing and comparing
key aspects of social interaction types to retrieve similar cases to exploit
related interaction design strategies and operation know-hows.