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Pechlaner, H., Rienzner, H., Matzler, K. and Osti, L. (2002) Response Attitudes and Behavior of Hotel Industry to Electronic Info Requests. In: Wober, K.W., Frew, A.J. and Hitz, M., Eds., Information and Communication Technologies in Tourism 2002, Springer Computer Science, Springer, Vienna, New York, 177-186.
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