Thompson, A.J., J.E. Gamble and A.J. Strickland, Strategy: Winning in the Marketplace: Core Concepts, Analytical Tools, Cases, 2nd, McGraw-Hill/Irwin, 2006

has been cited by the following article:

• TITLE: Strategic Capabilities, Innovation Intensity, and Performance of Service Firms

  AUTHORS: Lu-Jui Chen, Chun-Chung Chen, Wen-Ruey Lee

  KEYWORDS: resource-based view, social relationship, innovation intensity, firm performance, service firms

  JOURNAL NAME: Journal of Service Science and Management, Vol.1 No.2, September 17, 2008

  ABSTRACT: This study developed and empirically tested a model examining the relationships among strategic capabilities, innova-tion intensity, and firm performance. Strategic capabilities include internal venturing capability and social relation-ship capability. Analyzing a sample of service firms from Taiwan, the study indicates that social relationships with other firms are important to facilitate innovative activities of service firms. Innovation intensity further helps service firms to improve a firm’s expected performance. However, internal resources capability does not show the expected effect on innovation intensity. And innovation intensity is also not related to a firm’s growth.