T. Hennig-Thurau, K.P. Gwinner and D.D. Gremler, “Understanding relationship marketing outcomes an in-tegration of relational benefits and relationship quality”, Journal of Service Research 4(3), 2002, pp.230-247 - References

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T. Hennig-Thurau, K.P. Gwinner and D.D. Gremler, “Understanding relationship marketing outcomes: an in-tegration of relational benefits and relationship quality”, Journal of Service Research 4(3), 2002, pp.230-247

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