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Aiken, L., Sermeus, W., Van den Heede, K., Sloane, D., Busse, R., McKee, M., Bruyneel, L., Griffiths, P., Moreno-Casbas, M., Tichelman, C., Scott, A., Brzokstel, T., Kinnunen, L., Schwendimann, R., Heinen, M., Zikos, D., Sjetne, I., Smith, H. and Kutney-Lee, A. (2012) Patient Safety, Satisfaction, and Quality of Hospital Care: Cross Sectional Surveys of Nurses and Patients in 12 Countries in Europe and the United States. British Medical Journal, 344, e1717,
http://dx.doi.org/10.1136/bmj.e1717

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