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Caris-Verhallen, W.M.C.M., Kerkstra, A., Bensing, J.M. and Grypdonck, M.H.F. (2000) Effects of Video Interaction Analysis Training on Nurse-Patient Communication in the Care of the Elderly. Patient Education and Counseling, 39, 91-103.
http://dx.doi.org/10.1016/S0738-3991(99)00094-4

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