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B. D. Eugenio, P. W. Jordan, R. H. Thomason and J. D. Moore, “The Agreement Process: An Empirical Investigation of Human-Human Computer-Mediated Collaborative Dialogues,” International Journal of Human-Computer Studies, Vol. 53, No. 6, 2000, pp. 1017-1076. http://dx.doi.org/10.1006/ijhc.2000.0428

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