Article citationsMore>>
S. S. Tax, S. W. Brown and M. Chandrashekaran, “Customer Evaluations of Service Complaint Experiences; Implications for Relationship Marketing,” Journal of Marketing, Vol. 62, No. 2, 1995, pp. 60-76.
http://dx.doi.org/10.2307/1252161
has been cited by the following article:
Related Articles:
-
Jinzhang Gao
-
Jianzhong Jia, Yuchan Yin
-
Mohammad Inam Khan
-
Chauntelle Ong Yi Lin, Rashad Yazdanifard
-
Nanekum Isaac, Solomon Abekah Keelson, Elizabeth Boakye Yiadom