Website Design Quality and Form Input Validation: An Empirical Study on Irish Corporate Websites


The information maintained about products, services and customers is a most valuable organisational asset. Therefore, it is important for successful electronic business to have high quality websites. A website must however, do more than just look attractive it must be usable and present useful, usable information. Usability essentially means that the website is intuitive and allows visitors to find what they are looking for quickly and without effort. This means careful consid-eration of the structure of information and navigational design. According to the Open Web Applications Security Pro-ject, invalidated input is one of the top ten critical web-application security vulnerabilities. We empirically tested 21 Irish corporate websites. The findings suggested that one of the biggest problems is that many failed to use mechanisms to validate even the basic user data input at the source of collection which could potentially result in a database full of useless information.

Share and Cite:

Levis, M. , Brady, M. and Helfert, M. (2008) Website Design Quality and Form Input Validation: An Empirical Study on Irish Corporate Websites. Journal of Service Science and Management, 1, 91-100. doi: 10.4236/jssm.2008.11009.

Conflicts of Interest

The authors declare no conflicts of interest.


[1] Barnes S. J., and Vidgen R.T., An Integrative Approach to the Assessment of E-Commerce Quality, Journal of Electronic Commerce Research, Vol. 3, No. 3, (2002) pp.114-27.
[2] Beckford J., 2nd edition, Quality, Rutledge Taylor and Frances Group, London and New York (2005).
[3] Bugajski J., Grossman R. L., Tang Zhao., An event based framework for improving information quality that integrates baseline models, casual models and formal models, IQIS 2005 ACM 1-59593-160-0/5/06. (2005).
[4] Cusimano Com Corp., Planning and Designing an Effective Web Site, .
[5] Clarke R., Internet Privacy Concerns Confirm the Case for Intervention, Communications of the ACM, Vol. 42, No. 2, (1999) pp 60-68.
[6] Cranor L.F., Internet Privacy, Communications of the ACM, Vol. 42, No. 2, (1999), pp 28-31.
[7] Eppler, M & Muenzenmayer, P, Measuring information quality in the web context: A survey of state of the art instruments and an application methodology. Proceedings of 7th international conference on information quality, (2002), pp 187-196.
[8] Fraternali, P., Tools and Approaches for Developing Data-Intensive Web Applications: A Survey, ACM Computing Surveys, Vol.31, No.3, (1999).
[9] Internet World Statistics
[10] FFHS Web Award .
[11] Gefen D., E-Commerce: The Role of Familiarity and Trust, Omega, Vol. 28, No. 6, (2000), pp 725-737.
[12] Hlynka D., and Welsh J., What Makes an Effective Home Page? A Critical Analysis
[13] ISO 8402, Quality Management Assurance- Vocabulary, Int’l Org. for standardization, (1994)
[14] ISO 9241-11, International Organization for Stan-dardization, Geneva, (1998). .
[15] Jarvenpaa S.L., N. Tractinsky, and M. Vitale, Consumer Trust in an Internet Store, Information Technology and Management, Vol. 1, No. 1, (2000), pp 45-71.
[16] Kelly B., and Vidgen R., A Quality Framework for Web Site Quality: User Satisfaction and Quality Assurance, WWW 2005, May 10-14, 2005, Chiba, Japan, ACM 1-59593-051-5/05/0005, (2005).
[17] Khan B K ., Strong D.M. & Wang R.Y., Information Quality benchmarks: Product and service performance, Communications of the ACM, Vol. 45, No 4, (2002), pp 84-192.
[18] Kumar G, Ballou T, Ballou D, P.,Guest editors, Ex-amining data Quality, Communications of the ACM, Vol. 41, No 2, (1998), pp 54-57.
[19] http://www, .
[20] Manchala D.W., E-Commerce Trust Metrics and Models, IEEE Internet Computing, Vol. 4, No. 2, (2000), pp 36-44.
[21] Mandel T., Quality Technical Information: Paving the Way for UsableW3C Web Content Accessibility Guidelines 1.0, \\ .
[22] McKnight, D.H., L.L. Cummings, and N.L. Chervany, Initial Trust Formation in New Organizational Re-lationships, Academy of Management Review, Vol. 23, (1998), pp 473-490.
[23] McKnight D.H., and N.L. Chervany, An Integrative Approach to the Assessment of E-Commerce Quality, Journal of Electronic Commerce Research, Vol. 3, No. 3, (2002), pp 114-127.
[24] Web standard schecklist.
[25] Olson J.E., Data Quality: The Accuracy dimension, Morgan Kaufmann, ISBN 1558608915, (2003).
[26] Open Web Application Security Project, .
[27] Orr K., Data Quality and Systems, Communications of the ACM, Vol. 41, No 2, (1998), pp 66-71.
[28] Pernici B., and Scannapieco M., Data Quality in Web Information Systems, (2002) 397-413.
[29] Pike R.J., Barnes R., TQM in Action: A practical approach to continuous performance improvement, Springer, ISBN 0412715309 (1996).
[30] Mandel T., Print and Web Interface Design, ACM Journal of Computer Documentation, Vol. 26, No. 3. ISSN: 1527-6805, (2002).
[31] Poll R., and te Boekhorst, P., Measuring quality per-formance measurement in libraries, 2nd revised., Saur, Munchen, IFLA publications Durban, 127, (2007)
[32] Quality Criteria for Website Excellence World?Best Website Awards
[33] Redmond T.C., Improve Data Quality for Competitive Advantage, Sloan Management Review, Vol. 36, No 2, (1995), pp 99-107
[34] Schulz U., Web usability,
[35] Selfso
[36] Strong D. M., Lee Y. W., Wang R,Y., Data Quality in Context Communications of the ACM, Vol. 40, No 5, , (1997), pp 103-109.
[37] Stylianou A.C., Kumar R.L., An integrative framework for IS Quality management, Communications of the ACM, Vol. 43, No 9, (2000), pp 99-104.
[38] Tauscher L., Greenberg S., How people revisit web pages: Empirical findings and implication for the design of history systems, International Journal of Hu-man-Computer Studies, Vol. 47, (1997), pp 97-137.
[39] McClainT,
[40] Tilton J. E., Composing Good HTML,
[41] Wang R.Y., and Strong D.M. Beyond accuracy: what data quality means to data consumers, Journal of Management Information Systems Vol. 12, No 4, (1996), pp 5–34.
[42] Wang R.Y., A product perspective on Total Data Quality Management, Communications of the ACM, Vol.41, No.2, (1998), pp 58-65.
[43] Web standards .
[44] Zhu X., and Gauch S., Incorporating quality metrics in centralized distributed information retrieval on the World Wide Web. Proceedings of the 23rd annual international ACM SIGIR conference on Research and development in information retrieval, Athens, Greece. (2000), pp 288-295.

Copyright © 2024 by authors and Scientific Research Publishing Inc.

Creative Commons License

This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.