A Cultural E-Government Readiness Model


E-Government is defined as a system utilizing the Internet and the world-wide-web for delivering government informa-tion and services to citizens. This system reduces the processing costs, improves service delivery, and increases trans-parency and communication between a government and its citizens. The aim of this paper is to propose a new model to measure the readiness of e-Government according to cultural factors. By assessing to which degree these cultural factors are present/absent in a country and which of them have a significant impact on government readiness, the government will be able to identify their weakness and strength points, then build a preparing plan that can help them to achieve the readiness required toward a successful implementation of the e-Government systems.

Share and Cite:

A. Sabri, O. Sabri and B. Al-Shargabi, "A Cultural E-Government Readiness Model," Intelligent Information Management, Vol. 4 No. 5, 2012, pp. 212-216. doi: 10.4236/iim.2012.46031.

Conflicts of Interest

The authors declare no conflicts of interest.


[1] UN, “Global E-Government Readiness: Towards Access for Opportunity,” United Nations, New York, 2004.
[2] F. Bouaziz, “Public Administration Presence on the Web: A Cultural Explanatio,” The Electronic Journal of E-Government, Vol. 6, No. 1, 2008, pp. 11-22.
[3] N. Youssef, “UNDP/OECD Conference on Good Governance for Development in the Arab Countries,” Dubai School of Government, Dubai, 2005.
[4] H. Al-Omari and A. Al-Omari, “Building an E-Government E-Trust Infrastructure,” American Journal of Applied Sciences, Vol. 3, No. 11, 2006, pp. 2122-2130.
[5] Z. Kova?i?, “The Impact of National Culture on Worldwide E-Government Readiness,” Informing Science Journal, Vol. 8, 2005, pp. 143-158.
[6] V. Bekkers and M. Rebecca, “Visual Culture and Electronic Government: Exploring a New Generation of EGovernment,” Proceedings of EGOV, Zaragoza, August 30-September 3 2004, pp. 257-269.
[7] L. Carter and W. Vishanth, “E-Government Adoption: A Cultural Comparison,” Springer Science, Vol. 10, No. 4, 2008, pp. 473-482.
[8] E. Welch, H. Charles and M. Jae, “Linking Citizen Satisfaction with E-Government and Trust in Government,” Journal of Public Administration Research and Theory, Vol. 15, No. 3, 2004, pp. 371-391.
[9] J. C. Bertot, P. T. Jaeger and J. M.Grimes, “Using ICTs to Create a Culture of Transparency: E-Government and Social Media as Openness and Anti-Corruption Tools for Societies,” Government Information Quarterly, Vol. 1, No. 8, 2010, pp. 1-8.
[10] M. Kettani and D. Taieb, “NCSec: A National Cyber Security Referential for the Development of a Code of Practice in National Cyber Security Management,” Proceedings of the 2nd International Conference on Theory and Practice of Electronic Governance, Cairo, 1-4 December 2008.
[11] A. H. Moghadam and A. Parisa, “The Relationship Between National Culture and E-Adoption: A Case Study of Iran,” American Journal of Applied Sciences, Vol. 5, No. 4, 2008, pp. 369-377.
[12] M. Sudarwan and J. F. Timothy, “Culture and Accounting in Indonesia: An Empirical Examination,” The International Journal of Accounting, Vol. 31, No. 4, 1996, pp. 463-481.
[13] Y. Kim and Y. K. Soo, “The Influence of Cultural Values on Perceptions of Corporate Social Responsibility: Application of Hofstede’s Dimensions to Korean Public Relations Practitioners,” Journal of Business Ethics, Vol. 91, No. 4, 2010, pp. 485-500.
[14] S. S. Al-Gahtani, G. S. Hubona and J. Wang, “Information technology (IT) in Saudi Arabia: Culture and the Acceptance and Use of IT,” Information & Management, Vol. 44, No8, 2007, pp. 681-691.
[15] C. Baum and D. Andrian, “Gartner’s Four Phases of EGovernment Model,” 2001. http://gartner3.gartnerweb.com/public/static/hotc/000942 35.html
[16] UNPAN, “United Nations E-Government Survey: From E-Government to Connected Governance,” Department of Economic and Social Affairs of United Nations, New York, 2008.
[17] Z. Fang, “E-Government in Digital Era: Concept, Practice, and Development,” International Journal of the Computer, the Internet and Management, Vol. 10, No. 2, 2002, pp. 1-22.
[18] Y. N. Chen, H. M. Chen, W. Huang and R. K. Ching, “EGovernment Strategies in Developed and Developing Countries: An Implementation Framework and Case Study,” Journal of Global Information Management, Vol. 14, No. 1, 2006, pp. 23-46.
[19] A. Alasem, “An Overview of E-Government Metadata Standards and Initiatives Based on Dublin Core,” Electronic Journal of E-Government, Vol. 7, No. 1, 2006, pp. 1-10.
[20] V. Ndou, “E-Government for Developing Countries: Opportunities and Challenges,” The Electronic Journal on Information Systems in Developing Countries, Vol. 18, No. 1, 2004, pp. 1-24.
[21] L. Torres, P. Vicente and A. Basilio, “E-Governance Developments in European Union Cities: Reshaping Government’s Relationship with Citizens,” Governance, Vol. 19, No. 2, 2006, pp. 277-302.
[22] D. M. West, “Digital Government: Technology and Public Sector Performance,” Princeton University Press, Princeton, 2005.
[23] J. W. Seifert and J. M. Glenn, “State E-Government Strategies: Identifying Best Practices and Applications,” CRS Report for Congress, Washington DC, 2007.
[24] L. Wang and J. Anita, “Web Sites: Hofstede Revisited and the Relationship between National Culture and Organizational Culture Explored,” International Communication Association, Vol. 1, 2005, pp. 1-31.
[25] G. Hofstede, “National Cultures in four Dimensions: A Research-Based Theory of Cultural Differences among Nations,” International Studies of Management & Organization, Vol. 6, No. 1, 1983, pp. 46-74.
[26] D. Leidner and T. Kayworth, “A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict,” MIS Quarterly, Vol. 30, No. 2, 2006, pp. 357-399.
[27] M. G. Martinsons, M. D. Robert and M. Valdis, “How Culture Influences IT-Enabled Organizational Change and Information Systems,” Communications of the ACM, Vol. 52, No. 2, 2009, pp. 118-123.
[28] G. Hofstede, “Culture’s Recent Consequences: Using Dimension Scores in Theory and Research,” International Journal of Cross Cultural Management, Vol. 1, No. 1, 2001, pp. 11-17.
[29] G. J. Tellis, S. Stefan and Y. Eden, “The International Takeoff of New Products: The Role of Economics, Culture, and Country Innovativeness,” Marketing Science, Vol. 22, No. 2, 2003, pp. 188-208.
[30] W. E. Ebbers and J. A. G. M. Van Dijk, “Resistance and Support to Electronic Government, Building a Model of Innovation,” Government Information Quarterly, Vol. 24, No. 3, 2007, pp. 554-575. doi:10.1016/j.giq.2006.09.008
[31] G. Hofstede and M. De Mooij, “The Hofstede Model Applications to Global Branding and Advertising Strategy and Research,” Intemational Journal of Advertising, Vol. 29, No. 1, 2010, pp. 85-110.
[32] W. Gong, G. L. Zhan and L. S. Rodney, “Global Internet Use and Access: Cultural Considerations,” Asia Pacific Journal of Marketing and Logistics, Vol. 19, No. 1, 2007, pp. 57-74.
[33] E. Van, M. Yvonne and W. Eric, “The Effect of National Culture on the Adoption of Innovations,” Marketing Letters, Volume 14, No. 3, 2003, pp. 217-232.
[34] F. Belanger and C. Lemuria, “Trust and Risk in E-Government Adoption,” Journal of Strategic Information Systems, Vol. 17, No. 2, 2008, pp.165-176.
[35] K. Bhatti and M. Tahir, “Impact of Employee Participation on Job Satisfaction, Employee Commitment and Employee Productivity, Employee Commitment and Employee Productivity,” International Review of Business Research Papers, Vol. 3, No. 2, 2007, pp. 54-68,.
[36] I. Barankay and L. Ben, “Decentralization and the Productive Efficiency of Government: Evidence from Swiss Cantons,” Journal of Public Economics, Vol. 91, No. 5-6. 2007, pp. 1197-1218. doi:10.1016/j.jpubeco.2006.11.006
[37] J. F. Veiga, D. Kathleen and F.Steven, “Towards Modelling the Effects of National Culture on IT Implementation and Acceptance,” Journal of Information Technology, Vol. 16, No. 3, 2001, pp. 145-158.
[38] P. T. Jaeger, “The Endless Wire: E-Government as Global Phenomenon,” Government Information Quarterly, Vol. 20, No. 4, 2003, pp. 323-331. doi:10.1016/j.giq.2003.08.003

Copyright © 2024 by authors and Scientific Research Publishing Inc.

Creative Commons License

This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.