Analysis on the Mindbugs in Information Technology Service Management Project Implementation
Jiangping Wan, Dan Wan
DOI: 10.4236/ti.2011.23019   PDF    HTML     7,019 Downloads   11,126 Views   Citations


J.N.Warfield identified and classified the mindbugs (cognitive barriers), and put forward the process-based work program of complexity, and argued that the complexity could be managed through design. The eleven kinds of common mindbugs are figured out among the twenty five kinds of mindbugs with questionnaire. The relationship between the six root risk factors of implementation of the information technology service management (ITSM) project and these common mindbugs are also identified. It is found that the influence of mindbugs of habit is most serious in the ITSM project because the implementation of ITSM project would change the original work habits and methods of people. Finally, some recommendations are put forward to mitigate the root risk factors.

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J. Wan and D. Wan, "Analysis on the Mindbugs in Information Technology Service Management Project Implementation," Technology and Investment, Vol. 2 No. 3, 2011, pp. 184-192. doi: 10.4236/ti.2011.23019.

Conflicts of Interest

The authors declare no conflicts of interest.


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