Computer Assisted Alerts Using Mental Model Approach for Customer Service Improvement

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ISSN Print: 1945-3116
ISSN Online: 1945-3124
www.scirp.org/journal/jsea
E-mail: jsea@scirp.org

"Computer Assisted Alerts Using Mental Model Approach for Customer Service Improvement"
written by Abid Ghaffar, Mohamed Ridza Wahiddin, Asadullah Shaikh,
published by Journal of Software Engineering and Applications, Vol.6 No.5B, 2013

has been cited by the following article(s):

[1]	Evaluation of Tools and Techniques for the Generation of Warning Alerts: A Survey Paper
	Transactions on Machine Learning and Artificial Intelligence, 2015

[2]	A Framework to Improve Customer Service Using Brahms Model
	2015

[3]	Multi-layered Alert Filtration and Feedback Cycle Using Brahms Model
	2015

[4]	Generating Alerts using context aware security and Brahms Model for customer service improvement
	2015

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