Business Process Analysis and Simulation: The Contact Center of a Public Health and Social Information Office

Intelligent Information Management

ISSN Print: 2160-5912
ISSN Online: 2160-5920
www.scirp.org/journal/iim
E-mail: iim@scirp.org

Citations

"Business Process Analysis and Simulation: The Contact Center of a Public Health and Social Information Office"
written by Antonio Di Leva, Emilio Sulis, Manuela Vinai,
published by Intelligent Information Management, Vol.9 No.5, 2017

has been cited by the following article(s):

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[8]	A Simulation-Driven Approach to Decision Support in Process Reorganization: A Case Study in Healthcare
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[9]	Business Process Analysis and Change Management: The Role of Material Resource Planning and Discrete-Event
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[10]	АВТОМАТИЗИРОВАННАЯ СИСТЕМА УПРАВЛЕНИЯ ЭФФЕКТИВНОСТЬЮ КОНТАКТ-ЦЕНТРА СТРАХОВОЙ КОМПАНИИ
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[11]	Gestión por procesos para incrementar la productividad en la fabricación de carrocerías metálicas de la Empresa Voltrailer SAC
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[12]	PUBLIC HEALTH MANAGEMENT FACING DISASTER RESPONSE: A BUSINESS PROCESS SIMULATION PERSPECTIVE
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[13]	A Simulation-driven Approach in Risk-aware Business Process Management: A Case Study in Healthcare.
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[14]	Full-Time Employee Optimisation of Emergency Departments
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[15]	Analisi dei Processi, Conformità Normativa e Gestione dei Rischi in Ambito Ospedaliero
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[16]	Using Simulation in Business Process Analysis and Risk Management: The Blood Bank Case Study
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[17]	Business process analysis and change management: the role of material resource planning and discrete-event simulations
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[18]	A BPMN Based Notation for the Representation of Workflows in Hospital Protocols
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[19]	A Simulation Study of Workforce Management for a Two-Stage Multi-Skill Customer Service Center
	International Journal of Operations Research, 2018

[20]	Simulation for change management: an industrial application
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[21]	Sensitivity Analysis of a Simulation Model for Managing Contact Centers with Impatient Customers
	2017

[22]	An Agent-Based Model of a Business Process: The Use Case of a Hospital Emergency Department
	Business Process Management Workshops, 2017

[1]	Exploring Digital Ecosystems Lecture Notes in Information Systems and Organisation, 2020 DOI:10.1007/978-3-030-23665-6_16

[2]	Exploring Digital Ecosystems Lecture Notes in Information Systems and Organisation, 2020 DOI:10.1007/978-3-030-23665-6_15

[3]	Simulation for change management: an industrial application Procedia Computer Science, 2018 DOI:10.1016/j.procs.2018.10.073

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