Journal of Service Science and Management

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org
"Assessing the Cumulative Effect of Service Errors on Customer Perceptions"
written by Rhonda L. Hensley, Joanne S. Utley,
published by Journal of Service Science and Management, Vol.12 No.4, 2019
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