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Drivers of citizens E- loyalty in E-government services: E-service quality mediated by E-trust based on moderation role by system anxiety
Transforming Government: People, Process and Policy,
2024
DOI:10.1108/TG-04-2023-0053
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[2]
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Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user experience
International Journal of Quality & Reliability Management,
2024
DOI:10.1108/IJQRM-07-2021-0215
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[3]
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Impact of Digitalization on Service Marketing in the Indian Banking Industry
Gyan Management Journal,
2023
DOI:10.48165/gmj.2022.17.1.11
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[4]
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Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction
Future Business Journal,
2023
DOI:10.1186/s43093-023-00201-8
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Analyzing Frauds in Banking Sector and Impact of Internet Banking on Its Customers: A Case Study of Bank of Maharashtra
2023 International Conference on Computational Intelligence, Communication Technology and Networking (CICTN),
2023
DOI:10.1109/CICTN57981.2023.10140456
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[6]
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Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria
Journal of Financial Services Marketing,
2022
DOI:10.1057/s41264-022-00164-x
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[7]
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Factors Influencing Customers’ Insights on Digital Banking: An Empirical Study
Journal of Applied And Theoretical Social Sciences,
2022
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An Empirical Study on Students’ Academic Wellbeing and Sustainable Development in Live Webcast Classes
Sustainability,
2021
DOI:10.3390/su13020501
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[9]
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Social Computing and Social Media: Experience Design and Social Network Analysis
Lecture Notes in Computer Science,
2021
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Measurement of e-service quality from user perceptions using the IPA-Kano integration model
IOP Conference Series: Materials Science and Engineering,
2019
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Examining factors influencing Indian customers’ intentions and adoption of internet banking: Extending TAM with electronic service quality
Innovative Marketing ,
2019
DOI:10.21511/im.15(2).2019.04
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