Business Process Analysis and Simulation: The Contact Center of a Public Health and Social Information Office

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Intelligent Information Management

ISSN Print: 2160-5912
ISSN Online: 2160-5920
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"Business Process Analysis and Simulation: The Contact Center of a Public Health and Social Information Office"
written by Antonio Di Leva, Emilio Sulis, Manuela Vinai,
published by Intelligent Information Management, Vol.9 No.5, 2017

has been cited by the following article(s):

Google Scholar
CrossRef

[1]	Methods and tools for analysis and management of risks and regulatory compliance in the healthcare sector: the Hospital at Home–HaH
	2022

[2]	Optimización de la gestión del proceso de altas de usuarios en la empresa de NG Restaurants SA
	2021

[3]	Improving Emergency Department Through Business Process Redesign
	2020

[4]	Robotic Process Automation and its effect on contact center agents' work and resourcing
	2020

[5]	Business Process Analysis and Change Management: The Role of Material Resource Planning and Discrete-Event Simulation
	2020

[6]	A Simulation-Driven Approach to Decision Support in Process Reorganization: A Case Study in Healthcare
	Exploring Digital Ecosystems: Organizational and Human Challenges, 2019

[7]	АВТОМАТИЗИРОВАННАЯ СИСТЕМА УПРАВЛЕНИЯ ЭФФЕКТИВНОСТЬЮ КОНТАКТ-ЦЕНТРА СТРАХОВОЙ КОМПАНИИ
	2019

[8]	Gestión por procesos para incrementar la productividad en la fabricación de carrocerías metálicas de la Empresa Voltrailer SAC
	2019

[9]	Business Process Analysis and Change Management: The Role of Material Resource Planning and Discrete-Event
	… and Human Challenges, 2019

[10]	Full-Time Employee Optimisation of Emergency Departments
	2018

[11]	PUBLIC HEALTH MANAGEMENT FACING DISASTER RESPONSE: A BUSINESS PROCESS SIMULATION PERSPECTIVE
	2018

[12]	A Simulation-driven Approach in Risk-aware Business Process Management: A Case Study in Healthcare.
	2018

[13]	Analisi dei Processi, Conformità Normativa e Gestione dei Rischi in Ambito Ospedaliero
	2018

[14]	Using Simulation in Business Process Analysis and Risk Management: The Blood Bank Case Study
	2018

[15]	Business process analysis and change management: the role of material resource planning and discrete-event simulations
	2018

[16]	A BPMN Based Notation for the Representation of Workflows in Hospital Protocols
	Journal of Medical Systems, 2018

[17]	A Simulation Study of Workforce Management for a Two-Stage Multi-Skill Customer Service Center
	International Journal of Operations Research, 2018

[18]	Simulation for change management: an industrial application
	Procedia Computer Science, 2018

[19]	Sensitivity Analysis of a Simulation Model for Managing Contact Centers with Impatient Customers
	2017

[20]	An Agent-Based Model of a Business Process: The Use Case of a Hospital Emergency Department
	Business Process Management Workshops, 2017

[21]	Notations in Simulation Development: A state-of-the-art Literature Research

[1]	Exploring Digital Ecosystems Lecture Notes in Information Systems and Organisation, 2020 DOI:10.1007/978-3-030-23665-6_16

[2]	Exploring Digital Ecosystems Lecture Notes in Information Systems and Organisation, 2020 DOI:10.1007/978-3-030-23665-6_15

[3]	Simulation for change management: an industrial application Procedia Computer Science, 2018 DOI:10.1016/j.procs.2018.10.073

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