A New Methodology for Customer Satisfaction Analysis: Taguchi’s Signal-to-Noise Ratio Approach

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"A New Methodology for Customer Satisfaction Analysis: Taguchi’s Signal-to-Noise Ratio Approach"
written by Li-Hsing Ho, Shu-Yun Feng, Tieh-Min Yen,
published by Journal of Service Science and Management, Vol.7 No.3, 2014

has been cited by the following article(s):

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