Using Critical Incidents to Validate the Direct Measurement of Attribute Importance and Performance When Analyzing Services

Journals Menu

Follow SCIRP

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org

"Using Critical Incidents to Validate the Direct Measurement of Attribute Importance and Performance When Analyzing Services"
written by Stephanie Löffler, Daniel Baier,
published by Journal of Service Science and Management, Vol.6 No.5A, 2013

has been cited by the following article(s):

[1]	Digital Technologies for Ordering and Delivering Fashion: How Baur Integrates the Customer's Point of View
	Digitalization Cases, 2019

[2]	Qualitative Methodologies And Data Collection Methods: Toward Increased Rigour In Management Research
	2019

[3]	On the Relation Between Subjective Importance and Elicitation Order of Constructs
	Separation Science and Technology, 2017

[4]	Einflussfaktoren besonders positiver Dienstleistungserlebnisse: Eine qualitative Untersuchung mittels der Critical Incident Technique
	2017

[5]	Satisfação e valor do recreio balnear
	2015

Follow SCIRP

Free SCIRP Newsletters

Add your e-mail address to receive free newsletters from SCIRP.

Top

[1]	Product quality analysis: An empirical aluminium window product customer satisfaction survey SIXTH INTERNATIONAL CONFERENCE OF MATHEMATICAL SCIENCES (ICMS 2022), 2023 DOI:10.1063/5.0126117

[2]	On the Relation Between Subjective Importance and Elicitation Order of Constructs Journal of Constructivist Psychology, 2019 DOI:10.1080/10720537.2017.1351013