Technology and Investment

Technology and Investment

ISSN Print: 2150-4059
ISSN Online: 2150-4067
www.scirp.org/journal/ti
E-mail: ti@scirp.org
"A Study of Service Desk Setup in Implementing IT Service Management in Enterprises"
written by Xiaojun Tang, Yuki Todo,
published by Technology and Investment, Vol.4 No.3, 2013
has been cited by the following article(s):
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[19] Perancangan Sistem Informasi Helpdesk Menggunakan Framework ITIL V3
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[20] Measurement effectiveness and efficiency to improve the IT services using ITSM
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[21] IT service management automation and its impact to IT industry
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[22] QoS-TI: Um Framework Adaptável para Qualidade do Serviço de Suporte de TI nos Institutos Federais
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[23] Definimi dhe Implementimi i proceseve dhe procedurave për menaxhim të IT Helpdesk-ut bazuar në ITIL
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[27] Lean continuous improvement to information technology service management implementation: Projection of ITIL framwork
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[30] MBA THESIS
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[31] Pengukuran Kinerja Aplikasi Electronic General Ledger System dengan IT Balanced Scorecard
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[33] Guidelines for ITIL Implementation: A Framework for IT Service Management
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[35] EVALUASI SERVICE DESK STUDI KASUS PADA
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[36] Archival Analysis of Service Desk Research: New Perspectives on Design and Delivery
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[37] Designing of a Quality Audit Methodology for IT Support Service: Development of a quality audit criteria. Supervi
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