"A Study of Service Desk Setup in Implementing IT Service Management in Enterprises"
written by Xiaojun Tang, Yuki Todo,
published by Technology and Investment, Vol.4 No.3, 2013
has been cited by the following article(s):
  • Google Scholar
  • CrossRef
[1] A machine learning based help desk system for IT service management
2019
[2] The impact of CRM components system on customer retention in the telecom industry: a case of Y-Telecom in Yemen
2019
[3] Tunnustenluonnin prosessikuvaus: sairaanhoitopiirin ohjelmistojen tunnustenluontiprosessin kuvaus
2019
[4] Assessing the quality of information technology infrastructure services
Industrial Management & Data Systems, 2018
[5] CBI'18
2018
[6] Met4ITIL: A process management and simulation-based method for implementing ITIL
Computer Standards & Interfaces, 2018
[7] PENGUKURAN TINGKAT KEMATANGAN TEKNOLOGI INFORMASI BERBASIS ITIL V. 3 DI UNIVERSITAS JENDERAL ACHMAD YANI
2017
[8] Perancangan Sistem Informasi Helpdesk Menggunakan Framework ITIL V3
2017
[9] Measurement effectiveness and efficiency to improve the IT services using ITSM
2017
[10] IT service management automation and its impact to IT industry
2017
[11] Information Technology Services Implementation in Software Laboratory Center Bina Nusantara University
2016
[12] DESENVOLVIMENTO E TESTE DE UM MODELO PARA MENSURAÇÀO DA QUALIDADE DE SERVIÇOS PRESTADOS PELO SETOR DE INFRAESTRUTURA …
2016
[13] New perspectives on design and delivery: The context of service desk
2016
[14] Lean continuous improvement to information technology service management implementation: Projection of ITIL framwork
2016
[15] DESENVOLVIMENTO E TESTE DE UM MODELO PARA MENSURAÇÀO DA QUALIDADE DE SERVIÇOS PRESTADOS PELO SETOR DE …
2016
[16] Modelo de gestión de incidentes para una entidad estatal
2016
[17] MBA THESIS
2015
[18] Pengukuran Kinerja Aplikasi Electronic General Ledger System dengan IT Balanced Scorecard
Proceedings Konferensi Nasional Sistem dan Informatika (KNS&I), 2015
[19] Guidelines for ITIL Implementation
Thesis, 2015
[20] Guidelines for ITIL Implementation: A Framework for IT Service Management
Thesis, 2015
[21] EVALUASI SERVICE DESK STUDI KASUS PADA
2014
[22] Archival Analysis of Service Desk Research: New Perspectives on Design and Delivery
2014
[23] The impact of Artificial Intelligence on workplace tasks in an internal user support environment: An explorative cross-case study from the
[24] Definimi dhe Implementimi i proceseve dhe procedurave për menaxhim të IT Helpdesk-ut bazuar në ITIL