"The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective"
written by Gaurav K. Agrawal, Daniel Berg,
published by Journal of Service Science and Management, Vol.2 No.4, 2009
has been cited by the following article(s):
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[5] Function-Oriented Business Process Improvement Framework for Customer Relationship Management Section in Large Scale Organization
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[6] EFFECTS OF DECISION STYLE ON CRM SYSTEM UTILIZATION
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[7] RANCANG BANGUN E-CRM PADA PERBANKAN BERBASIS WEB 2.0 (Studi Kasus Bank NTT)
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[8] Adoption of Customer Relationship Management in the Service Sector and Its Impact on Performance
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[9] CUSTOMER RETENTION IN TELECOM: A CHALLENGE AHEAD
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[10] Flexibility Point of Customer Relationship Management System based on User Perspective
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[11] POOR 'CUSTOMER SERVICE'AND ITS REPERCUSSION IN BIHAR TELECOM SECTOR
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[12] CUSTOMER RELATIONSHIP MANAGEMENT IN BIHAR TELECOM SECTOR
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[13] POOR'CUSTOMER SERVICE'AND ITS REPERCUSSION IN BIHAR TELECOM SECTOR
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[14] Towards the selection of future 4G mobile service provider from customers' perspective
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[15] Design and Implementation of Customer Relationship Management System Based on Structured Object-Oriented Methodology
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[16] The Perception of Customer Relationship Management Adoption: Case of Mobile Companies in Saudi Arabia
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[17] The perception of customer relationship management adoption case of mobile companies in Saudi Arabia
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