"Business Process Analysis and Simulation: The Contact Center of a Public Health and Social Information Office"
written by Antonio Di Leva, Emilio Sulis, Manuela Vinai,
published by Intelligent Information Management, Vol.9 No.5, 2017
has been cited by the following article(s):
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[1] Robotic Process Automation and its effect on contact center agents' work and resourcing
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[2] Improving Emergency Department Through Business Process Redesign
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[3] Business Process Analysis and Change Management: The Role of Material Resource Planning and Discrete-Event Simulation
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[4] Gestión por procesos para incrementar la productividad en la fabricación de carrocerías metálicas de la Empresa Voltrailer SAC
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[5] АВТОМАТИЗИРОВАННАЯ СИСТЕМА УПРАВЛЕНИЯ ЭФФЕКТИВНОСТЬЮ КОНТАКТ-ЦЕНТРА СТРАХОВОЙ КОМПАНИИ
2019
[6] A Simulation-Driven Approach to Decision Support in Process Reorganization: A Case Study in Healthcare
Exploring Digital Ecosystems: Organizational and Human Challenges, 2019
[7] Simulation for change management: an industrial application
Procedia Computer Science, 2018
[8] A Simulation Study of Workforce Management for a Two-Stage Multi-Skill Customer Service Center
International Journal of Operations Research, 2018
[9] A BPMN Based Notation for the Representation of Workflows in Hospital Protocols
Journal of Medical Systems, 2018
[10] Business process analysis and change management: the role of material resource planning and discrete-event simulations
2018
[11] Using Simulation in Business Process Analysis and Risk Management: The Blood Bank Case Study
2018
[12] Analisi dei Processi, Conformità Normativa e Gestione dei Rischi in Ambito Ospedaliero
2018
[13] A Simulation-driven Approach in Risk-aware Business Process Management: A Case Study in Healthcare.
2018
[14] PUBLIC HEALTH MANAGEMENT FACING DISASTER RESPONSE: A BUSINESS PROCESS SIMULATION PERSPECTIVE
2018
[15] Sensitivity Analysis of a Simulation Model for Managing Contact Centers with Impatient Customers
2017
[16] An Agent-Based Model of a Business Process: The Use Case of a Hospital Emergency Department
Business Process Management Workshops, 2017