A Decision-Making Method for Improving Logistics Services Quality by Integrating Fuzzy Kano Model with Importance-Performance Analysis

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Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
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"A Decision-Making Method for Improving Logistics Services Quality by Integrating Fuzzy Kano Model with Importance-Performance Analysis"
written by Qingliang Meng, Xuan Jiang, Lingling Bian,
published by Journal of Service Science and Management, Vol.8 No.3, 2015

has been cited by the following article(s):

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[2]	Definition of customer requirements, function requirements, and product structures based on big data and data mining methods
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[3]	Lojistik servis kalitesini belirleyen faktörlerin elektronik ticarette müşteri memnuniyeti ve bağlılığı üzerine etkisi= The effect of factors determining logistics service …
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[4]	Research on User Satisfaction of Shared Motorcycle APP Based on Kano Model
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[5]	Logistics service quality in an emergent market in Latin America
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[6]	Measurement of Customer Perceptions of Logistics Service Quality
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[7]	IPA 를 활용한 중국방문객의 제주관광 만족도 연구
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[8]	PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN INTEGRASI IPA (IMPORTANCE PERFORMANCE ANALYSIS) DAN MODEL KANO DENGAN TRIZ …
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[9]	Transporto paslaugų kokybės gerinimo kryptys UAB „Rosteka “pavyzdžiu
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[10]	Análisis de Importancia-Valoración (IPA) y Modelo Kano aplicados a centros fitness de la Comunidad de Madrid.(Importance-Performance Analysis (IPA) and …
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[11]	The Kano Model in the Development of Customer Oriented Products
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[12]	Mobile Application Design by Using Modified Fuzzy Kano Model
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[13]	A strategic decision making tool for new product and service design
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[14]	Análisis de Importancia-Valoración (IPA) y Modelo Kano aplicados a centros fitness de la Comunidad de Madrid.(Importance-Performance Analysis (IPA) and Kano …
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[15]	Müşteri odaklı ürün tasarımı için düzeltilmiş bulanık kano model önerisi ve mobil uygulama tasarımına yönelik bir vaka çalışması
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[16]	Estudio de los factores críticos de éxito en los centros fitness de gestión privada de la Comunidad de Madrid
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[17]	Kano 모델을 활용한 조직진단 분석방안 연구-A 자치단체의 조직진단사례에 적용하여
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[18]	Research in logistics service quality: a systematic literature review
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[19]	A Clustering-Classification Two-Phase Model on Service Module Partition Oriented to Customer Satisfaction.
	2018

[20]	Forecasting Service Quality Dynamics Based on Integrated Method with GM (1, 1) Model and Markov Chain
	Tehni?ki vjesnik, 2018

[21]	PRIORITIZATION OF SUPPLIER SELECTION ATTRIBUTES USING FUZZY KANO MODEL ANALYSIS
	International Journal of Mechanical Engineering and Technology, 2017

[22]	Παρακίνηση εσωτερικών πελατών μέσω επιχειρησιακής στοχοθέτησης (ΜΒΟ) σε επίπεδο οργανωσιακού μικροκλίματος: περιπτωσιακές διερευνήσεις υπό καθεστώς …
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[23]	A Possibilistic Approach for Aggregating Customer Opinions in Product Development
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[24]	A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer
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[1]	Modelo SERVQUAL para medir la calidad en el servicio en operadores logísticos Revista CEA, 2023 DOI:10.22430/24223182.2234

[2]	Logistics service quality in an emergent market in Latin America The International Journal of Logistics Management, 2022 DOI:10.1108/IJLM-11-2020-0433

[3]	Application of the Innovative Model NIPA to Evaluate Service Satisfaction Sustainability, 2022 DOI:10.3390/su141610036

[4]	A strategic decision making tool for new product and service design Management Decision, 2020 DOI:10.1108/MD-01-2019-0110

[5]	RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW Transport, 2019 DOI:10.3846/transport.2019.11388

[6]	A Possibilistic Approach for Aggregating Customer Opinions in Product Development Systems, 2016 DOI:10.3390/systems4020017

[7]	A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer Scientific Programming, 2016 DOI:10.1155/2016/7291582

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