"Technology-Based Service Encounter—A Study of the Use of E-Mail as a Booking Tool in Hotels"
written by Aihie Osarenkhoe, Jotham Mbiito Byarugaba, Mabel Komunda Birungi, Abednego Feehi Okoe, Az-Eddine Bennani,
published by Journal of Service Science and Management, Vol.7 No.6, 2014
has been cited by the following article(s):
  • Google Scholar
  • CrossRef